Privacy Policy

Who we are

Our website address is:

Privacy Principles

We adhere to the following priniciples to protect your privacy:

  • We do not collect more information than is required
  • We do not use your data for purposes other than those indicated
  • We do not keep your data if it is no longer needed
  • We do not share your data with third parties unless required to provide you with any specific goods or services you have requested from us

When you visit our website

You can visit our website without giving away your personal information. This website uses Google Analytics and Cookies to improve our service, user experience and analyse how the website is used.  Other than the approximate location (IP address), the information collected by Google Analytics is primarily anonymous traffic data including browser information, device information, language. We do not collect additional information, such as your age, gender, interests or bank details.

Third Party Content

This Privacy Policy is applicable to the Lost Glacier website only. This website may contain may include embedded content (e.g. videos, images, articles, etc.) and links to other websites. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Once redirected to another website, this Privacy Policy is no longer applicable and the privacy policy of the relevant website owner applies.

When you contact us or fill out a form

While you can use our website without giving out your personal information, once you contact us via an email link or form, then we have received information about you. The information you provide (such as your name, email address or phone number) will be stored so that it is possible for us to contact you and to respond to your queries.

Social Media Plugins

Our website uses plug-ins for easy sharing and following our social media pages. Being on our website does not result in sharing data on these social media networks. These plugins remain inactive until clicked upon. Once clicked upon, you will be taken to the selected social media networks with their own unique privacy policies, which you are encouraged to review.

Data storage and security

We strive to ensure the security of all personal data.  When we receive information about you, we take measures to ensure that this information is protected from unauthorised access, loss, manipulation, falsification, destruction or unauthorised disclosure. Personal data collected and stored by us is retained for no longer than necessary for the purpose for which it is acquired. We recognise that personal data may not be retained indefinitely. Personal and sensitive data is safely stored and retained in compliance with GDPR requirements.

Your rights to your data

You have the right to request access to a file of the personal data we hold about you, including any data you have provided to us. This request may be submitted via email. In order to comply with your request, we may ask you to verify your identity. Following verification, we will provide you with a copy of any personal data we hold about you.

You can also request that we erase any personal data we hold about you. If you believe that the information we have about you is incorrect or you wish to delete your data from any of our systems, email us and we will take action accordingly. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Changes to this privacy statement

We retain the right to update, change and erase any part of this Privacy Policy at any time. Any changes will be published here immediately. We regularly review our Privacy Policy to ensure it is accurate and current.


We will only use your Personal Information to contact you with newsletters, updates or promotions if you have subscribed to our mailing list or where you have provided express permission for us to do so. Personal information that you provide will not be shared with any third parties.


This website is continually under development. We endeavor to keep the information accurate and make an effort to correct errors brought to our attention.

Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies, notices, or the way in which we are handling your personal information, contact us.